2. What is “personal data”?
The term “personal data” refers to the information of individuals, such as name, postal address, email address, contact telephone number, etc., which identify or may identify you, hereinafter referred to as “Personal Data”.
3. What personal data do we collect?
AdaptiveLab takes care of collecting only the absolutely necessary personal data, which are appropriate and clear for your best service. This data can be summarized as follows:
- Data and information that you provide to us through our transactions (purchases, orders, etc.) and our communication (through physical stores, our online store, our sellers, telephone, e-mail or through any another way).
- Data regarding the payment method for the transactions you make with us.
- Data you provide to us when you subscribe to our newsletter.
- Data on the products and services you usually choose in order to improve your shopping experience with us.
- Traffic data of our website.
- To provide the best possible website experience, we collect technical information about your internet connection and browser, as well as the country and phone code where your computer is located, the web pages that appear during your visit, and the ads that you click and any search terms you used in order to find the page.
- The username of your social media, in case you interact with us through these channels.
- Educational information, such as studies, skills, knowledge of foreign languages, professional experience (only in cases where you respond to a job advertisement)
4. For what reasons do we use your personal data?
Your data is mainly used:
- For your service and the completion of our transactions.
- For the company’s communication with you.
- For sending a newsletter, of course, with your consent.
- For Web push notifications: Depending on your navigation, it is possible to receive, having previously given your consent, notifications about our offers, our news, your wish list and your shopping cart.
- To send you researches and evaluation requests so that we can improve our services.
- To process payments and protect your transactions.
- In order to comply with our contractual obligations to you, either in accordance with the provisions of law, or in the execution of court decisions.
- To send you messages that are required by law or that are necessary in order to inform you about changes in the services we provide.
If we do not use your personal data for these purposes, we will not be able to comply with our legal obligations.
5. Who has access to your personal data?
Access to your personal data is provided to adaptiveLab’s staff which is responsible for the collection, processing and retention of customer information for the smooth running of the company and to authorized personnel in accordance with the “need for knowledge” principle. Such personnel are bound by legal obligations and, when needed, by additional confidentiality agreements.
Regarding the disclosure of your data by our company, adaptiveLab shares your Data with:
Third party service providers that process personal data on its behalf, (indicatively mentioned) for the processing of credit cards and payments as well as for the execution of transfers and deliveries.
6. What is the average retention period of your personal data?
We retain your personal data only for the period necessary to achieve the purpose of the collection or further processing, including the processing of any subsequent legal matters.
7. How is the security of your personal data ensured?
Our company is committed to take all necessary precautions and ensure the prevention of loss, malicious use, alteration of your personal data and any form of accidental or improper processing. All data of our clients and partners is stored on secure (password protected and firewall) servers. We recognize the importance of the security of your personal data and we use all available means to offer you the safety that you need.
8. How are you informed of any changes?
9. What are your rights?
Your rights, among other things, are summarized in the right to access, update, modify and delete (with a few exceptions listed above) your personal data.
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